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Privacy Policy

Last Updated: May 25, 2025

Introduction
BizDriver.ai (“we,” “us,” or “our”) provides human-supervised AI Assistants that integrate into your websites, offering features like custom HTML layouts for product and real estate listings, powered by an auto-tuning feedback loop for continuous accuracy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our Services, as well as your rights and choices regarding your information. By using our Services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, you may not use the Services.

Information We Collect

  1. Chat Information
    We collect data from interactions with our AI Assistants, including chat messages and inputs for features like custom HTML layouts (e.g., product or real estate listing details). We do not collect personally identifiable information (PII) such as names or email addresses from chat messages unless voluntarily provided. Users should not enter PII in chat messages. We offer an optional feature to automatically scrub PII from chat inputs, including listing-related data, to enhance privacy.

  2. Account Registration Information
    When you register for an account, we collect:

  • Personal Name: To personalize your experience and communicate with you.

  • Email Address: To send account-related communications, updates, and respond to inquiries.

  • Company Name (if applicable): To understand your organization and tailor our Services.

  1. Contact Form Information
    Our “Contact” feature, available on our website and as an embeddable form for customer websites, collects:

  • Name: To personalize communication.

  • Email Address: To respond to inquiries.

  • Inquiry Details: To address your requests effectively.
    When used on our website, we use this information solely to respond to inquiries. When embedded on customer websites, we act as a data processor, managing the information on behalf of our customers, who are responsible for complying with applicable data protection laws.

  1. Usage and Technical Data
    We collect data about your use of our Services, such as IP addresses, browser types, device information, and interaction logs (e.g., pages visited, features used). This helps us monitor performance, improve the Services, and ensure security.

How We Use Your Information
We use your information for the following purposes:

  • To provide, maintain, and improve our Services, including generating accurate AI responses and custom HTML layouts.

  • To enable the auto-tuning feedback loop, which analyzes chat inputs and outputs to refine response accuracy.

  • To facilitate human supervision, where our experts review flagged responses to ensure quality and compliance.

  • To allow customers to review chat history and manage listing-related data.

  • To personalize your experience and communicate with you (e.g., account updates, inquiry responses).

  • To monitor and enhance the security and performance of our Services.

  • To comply with applicable laws, regulations, or legal processes (e.g., responding to lawful requests).

Information Sharing
We share your information only as necessary to provide the Services or as required by law:

  • Service Providers: We use Stripe for payment processing. Account and billing information is shared with Stripe, subject to their Privacy Policy (available at stripe.com/privacy).

  • Third-Party Integrations: If you use our Model Context Protocol (MCP) to connect to external AI agents or data sources, we may share relevant chat inputs with those third parties, subject to their privacy policies. You are responsible for ensuring compliance with their terms.

  • Human Supervision: Our team of AI experts may access chat inputs and outputs to review and improve response accuracy, subject to strict confidentiality and security measures.

  • Legal Obligations: We may disclose your information to comply with legal requirements, enforce our Terms of Service, or protect the rights, safety, or property of BizDriver.ai, our users, or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, subject to equivalent privacy protections.
    We do not sell your personal information to third parties for marketing purposes.

Data Retention

  1. Chat Data:

  • Customer Accounts: Chat history, including inputs for custom HTML layouts, is retained for 1 year by default. Customers may adjust retention settings to between 7 days and 1 year via their account settings.

  • BizDriver.ai Website: Chat history from our website’s chat widget is retained for 30 days.

  • AI Improvement: Inputs and outputs used for the auto-tuning feedback loop or human supervision may be retained for up to 2 years to ensure continuous accuracy, unless you request deletion (subject to legal requirements).

  1. Account and Contact Form Data: We retain registration and contact form information for as long as your account is active or as needed to provide the Services, respond to inquiries, or comply with legal obligations.

  2. Deletion: After the retention period or upon your request, we delete or anonymize your information, except where required by law (e.g., for tax or audit purposes).

Security
We implement industry-standard technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest.

  • Access controls to limit data access to authorized personnel.

  • Regular security assessments and monitoring for vulnerabilities.

  • Confidentiality agreements with our team, including AI experts conducting human supervision.
    While we strive to protect your information, no system is completely secure. You are responsible for maintaining the security of your account credentials.

Your Rights and Choices
Depending on your jurisdiction (e.g., GDPR for EU residents, CCPA for California residents), you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Deletion: Request deletion of your information, subject to legal retention requirements.

  • Restriction: Request that we restrict processing of your information in certain cases.

  • Data Portability: Request a portable copy of your information in a structured format.

  • Opt-Out: Opt out of certain data processing, such as for AI improvement (contact us to discuss options).
    To exercise these rights, contact us at support@bizdriver.ai or via the contact form at bizdriver.ai/contact. We will respond within the timeframes required by law (e.g., 30 days for GDPR, 45 days for CCPA). You may also adjust chat data retention settings in your account.

User Responsibilities for AI-Generated Content
When using features like custom HTML layouts, you are responsible for:

  • Providing accurate, lawful data that does not infringe third-party rights (e.g., copyright, trademarks) or violate applicable laws (e.g., advertising regulations).

  • Reviewing AI-generated outputs, including custom HTML layouts, for accuracy and suitability before use.
    We provide outputs under a non-exclusive license for your use, subject to our Terms of Service. You bear sole responsibility for any third-party claims arising from your use of AI-generated content.

International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States, where our servers are located. We implement safeguards, such as Standard Contractual Clauses (SCCs) for EU data transfers, to ensure compliance with applicable data protection laws. By using our Services, you consent to such transfers.

Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or a prominent notice on our website at least 30 days before they take effect. Your continued use of the Services after such changes constitutes your acceptance of the updated Privacy Policy. Please review this page periodically for updates.

Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: support@bizdriver.ai
Website: bizdriver.ai/contact

Governing Law
This Privacy Policy and any disputes arising out of or in connection with it shall be governed by the laws of the State of Delaware, USA, without regard to its conflict of law principles. Any disputes shall be resolved through binding arbitration in Delaware, administered by the American Arbitration Association, except for claims eligible for small claims court.